Reception Services

Phone answering serviceOur Front Desk Concierges and Telephone Receptionists are there to make a great first impression for you each and every time. We employ only the best of the best telephone receptionists and front desk concierges, all who will wow your clients with courteous professionalism every day.

All of our concierges and receptionists:

  • Provide world class telephone answering and greeting service based on your specific instructions
  • Are polite and knowledgeable
  • Have earned Levels I, II, and III Receptionist Certifications
  • Have instant access to your Executive Office System profile
  • Can help you maintain your personal calendar to keep you on track with your busy schedule

Front Desk Concierge

Your Front Desk Concierge understands the importance of a great first impression. The concierge will welcome your guests and announce them in your elegant Reception Area. Your front desk concierge is also available to provide professional and efficient assistance at your convenience. A small example of the ways we can help you include:

  • Setting up meetings and Conference Rooms to your specifications
  • Arranging catering or coffee service
  • Scheduling and confirming appointments
  • Obtaining and setting up audio/visual equipment
  • Making travel arrangements
  • Sorting and holding mail
  • Shipping and receiving packages
  • Researching and recommending services like restaurants and hotels
  • Maintaining your personal calendar to keep your busy schedule on track

No request is too simple or too complicated, and special requests are always welcome. We are here to help you succeed.

Enhanced Phone Answering

Our receptionist team provides the very best in customer service to each and every caller, every time. To help them achieve this American Executive Centers developed our proprietary communications software — The Executive Office System, a Windows-based software product designed to enhance all aspects of your business communication.

Instant access to your Executive Office System profile provides the receptionist and concierge teams with detailed information about your company and important clients, along with special instructions on how to handle your calls that will appear on your receptionist’s computer screen as your calls are answered.

Key components of the system include:

  • Your company profile and description
  • A list of your important callers and not-so-important callers, complete with instructions on how to prioritize these calls
  • Any detailed “if” instructions on what to do if a particular person calls
  • Your schedule, if you have made that available to us

Our team has been carefully selected and trained to use these tools. Their focus in telephone answering is on customer service, and their goal is representing your organization intelligently and reliably.